Privacy Policy

1. Who we are

RecoveryGrow is a service of Sustainable Storytellers LLC, a West Virginia limited liability company ("RecoveryGrow," "we," "us"). If you have questions about this policy or your information, contact us at accounting@impactagency.io, +1 (707) 309-6340, or PO Box 147, Huntington, WV 25706.

2. What this policy covers

This policy covers personal information we collect through recoverygrow.com, our forms (including lead forms on Facebook and Instagram), and the emails, texts and calls that follow. RecoveryGrow is a marketing agency for treatment centers, so the people we hear from are mostly owners, executives and staff of those centers.

It doesn't cover work we do for clients. That's governed by our client agreements, and when we handle data for a client we act on the client's instructions.

3. What we collect

Information you give us. Depending on the form, this includes your name, job title, center name, center website, Facebook page, email address, phone number, the best time to reach you, and your message. If you sign up for our newsletter, we collect your name and email.

Information about your center. Our forms ask about your center as a business: whether you own or run a treatment center, levels of care, number of beds and locations, LegitScript status, insurance and payer mix, who handles your marketing and runs your ads, your monthly ad budget and spend by channel, who answers your phones, the tools you use, and your biggest frustrations. The optional audit questions also ask for business totals such as leads, verifications of benefits, admissions, average length of stay and occupancy range.

Form details and records. Every form records which page it was sent from. We also keep your messages to us, notes from our calls, and records of your text and email consent choices.

Call recordings. We record and may transcribe strategy and walkthrough calls, and we'll tell you at the start of each call.

Information from others. If a colleague uses Send to My Owner, they give us your name and email. When we run a Free Admissions Audit, we review public information about the center (its website, Google Business Profile, listings, reviews and ads), and our test calls may capture the first names of staff who answer. If you submit a lead form on Facebook or Instagram, Meta passes us the information you entered.

Information collected automatically. When you visit the Site, we and our analytics and advertising partners collect your IP address, device and browser type, approximate location, pages visited, time on site, the site that referred you, and which ads you clicked, using cookies, pixels and similar tools. See section 9.

4. What we never want: patient information

Please don't send us protected health information or any details about patients or prospective patients through our forms, email, texts or calls. None of our forms ask for it. The business figures we ask about, such as admissions or occupancy, are totals for your center, not information about any individual. If we receive patient information anyway, we'll delete it.

5. How we use it

We use your information to:

• reply to you, book and run calls, and prepare and walk you through your Free Admissions Audit;
• send the emails and texts you've agreed to receive, including follow-up about our services;
• train our team, take notes, and make marketing and sales decisions (including from call recordings and transcripts);
• measure and improve the Site and our ads, and show our ads to people who may be interested in our services;
• keep the Site secure, prevent fraud and misuse, and keep records of consent;
• meet legal obligations and enforce our Terms and Conditions.

6. How we share it

We never sell your personal information. We share it only:

• With service providers who help us run the Site and our business, such as website hosting, our CRM, scheduling, email and text messaging, call recording and transcription, analytics, and accounting. They may use it only to provide their services to us.
• With advertising platforms such as Meta and Google, through the cookies and pixels described in section 9, to measure our ads and show them to relevant businesses. We don't upload our contact lists to these platforms.
• With the person who sent it, in the case of Send to My Owner, only to let them know the email went out.
• When the law requires, or to protect our rights, safety or property.
• In a business transfer, such as a merger, sale of assets or moving RecoveryGrow to a new company, where this policy continues to apply to your information.

7. Text messages (SMS)

If you check the SMS consent box on one of our forms, we'll text you about your audit, call scheduling and reminders, and follow-up about our services, which may include marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to texts isn't a condition of buying anything.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are excluded from every sharing category in this policy and won't be shared with any third parties, except service providers that deliver our messages.

8. Email

We email you about any audit, call or request you've made. If you sign up for our newsletter or agree to marketing emails, we'll send updates about our services and treatment-center marketing, currently about once a month and no more than once a week. Every marketing email has an unsubscribe link, and we'll honor it promptly. You'll still get messages about any audit or call you've asked for.

9. Cookies, pixels and tracking

The Site uses cookies, pixels and similar tools in three ways:

• Essential: to make the Site and its forms work and keep them secure.
• Analytics: to understand how people use the Site, using Google Analytics and our CRM's site-tracking script.
• Advertising: to measure our ads and show them to people who may be interested in our services, using the Meta Pixel and the Google Ads tag. When you submit a form, our server also tells Meta that a form was completed (with your browser type, IP address and Meta cookie IDs, but not your name, email or phone) so we can measure our ads. On our ad landing pages this measurement runs automatically for visitors outside the EU, UK and Switzerland; you can turn it off anytime through Cookie settings. These partners may collect information about your visit and combine it with information they already have about you under their own privacy policies.

You can control these tools by:

• declining non-essential cookies in our cookie notice;
• reopening Cookie settings in the footer to change your choice or withdraw consent at any time; non-essential tracking loads only after you accept;
• blocking or deleting cookies in your browser settings;
• adjusting your ad preferences in your Meta and Google accounts;
• installing the Google Analytics opt-out browser add-on;
• using the industry opt-out tools at optout.aboutads.info and optout.networkadvertising.org.

The Site doesn't currently respond to browser "Do Not Track" signals.

10. How long we keep it

We keep personal information only as long as we need it for the purposes in this policy, or longer if the law requires. As a general guide:

• Inquiries and audit requests from centers that don't become clients: up to 3 years after our last contact.
• Audit notes and scorecards: up to 3 years.
• Call recordings and transcripts: up to 2 years.
• Records of text and email consent and opt-outs: 5 years, so we can show we respected your choices.
• Client records: as set out in the client agreement or required by law.

11. Security

We use reasonable administrative, technical and physical safeguards, such as access controls and encrypted connections, to protect the information we hold. No system is perfectly secure, so we can't guarantee absolute security.

12. Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that's wrong;
• delete your information (we may keep what the law requires, such as records of your opt-out);
• stop sending you marketing emails or texts;
• stop using your information for targeted advertising.

Email accounting@impactagency.io or call +1 (707) 309-6340. We'll confirm your identity before acting and respond within 45 days. If we decline a request, we'll explain why, and you can appeal by replying to our decision. An authorized agent may make a request for you with your written permission. We won't treat you differently for exercising these rights. Depending on the state you live in, you may have additional rights under its privacy law.

13. Children

The Site is for businesses and isn't directed to anyone under 18. We don't knowingly collect information from children. If you believe a child has sent us information, contact us and we'll delete it.

14. United States only

We serve treatment centers in the United States, and we store and process information in the United States.

15. Changes

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. If we make a significant change to how we use or share personal information, we'll post a notice on the Site.

16. Contact

Sustainable Storytellers LLC (RecoveryGrow)

PO Box 147, Huntington, WV 25706

accounting@impactagency.io · +1 (707) 309-6340