Terms

1. Agreement

These Terms and Conditions ("Terms") govern your use of recoverygrow.com and any related pages, forms and communications (the "Site"). By using the Site, submitting a form, or booking a call, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Site.

If you use the Site on behalf of a treatment center or other organization, you confirm that you're authorized to accept these Terms for that organization.

2. Who we are

RecoveryGrow is a service of Sustainable Storytellers LLC, a West Virginia limited liability company ("RecoveryGrow," "we," "us").

Mailing address: PO Box 147, Huntington, WV 25706

Email: accounting@impactagency.io

Phone: +1 (707) 309-6340

3. Who the Site is for

The Site is built for owners, executives and staff of addiction and behavioral health treatment organizations in the United States who are looking for marketing services. It isn't intended for people seeking treatment, and it isn't directed to anyone under 18.

4. Using the Site

You agree to use the Site lawfully and only for its intended purpose. You won't:

• submit false, misleading or someone else's information, or request an audit or call for a center you aren't authorized to represent;
• try to hack, disrupt, overload, scrape or copy the Site, or get around its security;
• use the Site to send spam, malware or anything harmful, unlawful or infringing;
• use the Site to build a competing product or service, or to collect information about other users.

We may suspend or block access to the Site, or decline any request, at our discretion.

5. General information only

Content on the Site is general information about marketing. It isn't legal, regulatory, billing, clinical or medical advice, and it doesn't create a client relationship. RecoveryGrow is a marketing agency. We don't provide treatment, referrals, placement or admissions services, and we don't connect individuals with treatment providers.

If you or someone you know is in crisis, call or text 988 (Suicide & Crisis Lifeline) or call 911. For free, confidential treatment referral information, call the SAMHSA National Helpline at 1-800-662-4357.

6. Don't send us patient information

Please don't submit protected health information or any information about patients or prospective patients through the Site, our forms, text messages or email. The Free Admissions Audit and our sales calls don't require it. If you send it anyway, we may delete it.

If any of our paid work involves patient information, we handle it only under a signed client agreement and a business associate agreement where HIPAA requires one.

7. Results, case studies and testimonials

Results depend on each center's market, payer mix, level of care, budget, admissions process and many other factors outside our control. We don't guarantee leads, verifications of benefits, admissions, census, revenue or any specific outcome.

Case studies, statistics and averages on the Site (for example, average cost per lead or return on ad spend) describe specific past campaigns or averages across clients over a stated period. They aren't typical or promised results for your center. Testimonials reflect the views of the individuals who gave them.

8. Pricing, offers and guarantees

Prices, packages and offers on the Site are for information and may change at any time. Nothing on the Site is a binding offer. Services are provided only under a signed client agreement, which controls if it conflicts with anything on the Site.

Any guarantee or performance-based promotion we advertise (such as a content guarantee) applies only as described in written terms we provide before work begins, including how performance is measured, the test period and what is refunded or waived.

9. The Free Admissions Audit

The Free Admissions Audit is free and carries no obligation to buy anything. We may decline or limit any request, for example if a center isn't LegitScript-certified or eligible, is outside the United States, or is a competitor.

By requesting an audit, you confirm that you're authorized by the center to request it and you give us permission to:

• place test calls to the center's admissions line during business hours and after hours, posing as someone looking for information;
• review the center's public website, intake and insurance forms, Google Business Profile, listings, reviews and public ads;
• submit a test inquiry through the center's website or insurance form, which we'll label as an audit test so your team can identify and remove it.

Test calls aren't recorded. We use what we observe only to prepare your audit. We keep the findings for your center confidential and won't share them with anyone outside RecoveryGrow without your permission. We may use anonymized, combined insights across many audits, with nothing that identifies your center, to improve our services and content.

The scorecard is yours to keep and use however you like, whether or not you work with us.

10. Send to My Owner

If you use the Send to My Owner feature, you confirm that you're permitted to share the recipient's name and email with us. We'll send that person one email about the audit on your behalf. We won't add them to our marketing emails or texts unless they opt in themselves.

11. Strategy calls

Strategy and walkthrough calls are free and carry no obligation. We may use third-party scheduling and video tools to book and host them. We record and may transcribe these calls for internal training, note-taking, and to inform our marketing and sales decisions. We'll let you know at the start of each call, and you can ask us not to record. We don't share recordings outside RecoveryGrow and our service providers without your permission.

12. Text messages (SMS)

Program: RecoveryGrow business messages.

What we send: if you opt in on one of our forms, we'll text you about your audit, call scheduling and reminders, and follow-up about our services, which may include marketing messages.

Consent: by checking the SMS consent box and submitting a form, you agree to receive recurring text messages from RecoveryGrow at the number you provide, which may be sent using automated technology. Consent isn't a condition of buying anything.

Frequency and cost: message frequency varies. Message and data rates may apply.

Opting out and help: reply STOP to any message to stop receiving texts. You'll get one confirmation and no further texts unless you opt in again. Reply HELP for help, or contact us at accounting@impactagency.io or +1 (707) 309-6340.

Carriers: mobile carriers aren't liable for delayed or undelivered messages.

Privacy: we don't sell, rent or share your mobile number or SMS consent with third parties or affiliates for their own marketing. See our Privacy Policy for how we handle your information.

13. Email

If you give us your email address, we'll send you messages about your audit, calls and requests. If you agree to marketing emails, we may also send occasional updates about our services. Every marketing email includes a way to unsubscribe, and we'll honor your request promptly. You'll still get messages about any audit or call you've asked for.

14. Phone calls

If you give us your phone number and ask us to contact you, we may call you about your request. You can ask us to stop calling at any time.

15. Privacy, cookies and tracking

Our Privacy Policy explains what we collect and how we use it. In short: the Site uses cookies, pixels and similar tools, including advertising and analytics tools from companies such as Meta and Google, to measure traffic, understand how visitors use the Site, and show our ads to people who may be interested in our services. You can limit these through your browser settings and the ad preference tools those companies provide.

16. Third-party tools and links

We use third-party providers to run the Site, forms, scheduling, email and text messaging. Their services are governed by their own terms, and we aren't responsible for their outages or errors.

The Site may link to other websites. We don't control them and aren't responsible for their content, policies or practices.

17. Third-party names and logos

The Site may show names, logos and trademarks of software platforms, advertising platforms, certification bodies, insurance carriers, clients and other companies. They belong to their respective owners. We show them only to describe the tools we work with, the payers our clients accept, or companies we've worked with. Showing them doesn't mean those companies are affiliated with RecoveryGrow, sponsor us, or endorse our services.

LegitScript is a trademark of LegitScript LLC. Meta, Facebook and Instagram are trademarks of Meta Platforms, Inc. Google is a trademark of Google LLC. RecoveryGrow isn't affiliated with or endorsed by any of them.

18. Our content

The text, design, graphics, videos, sample reports and logos on the Site belong to RecoveryGrow or our licensors. You may view and share pages for your own business purposes, but you may not copy, republish or reuse them without our written permission. Work we create for clients is governed by our client agreements.

If you send us ideas or feedback, we may use them without any obligation to you.

19. Disclaimers

The Site and everything on it are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the Site will be uninterrupted, error-free or secure.

20. Limitation of liability

To the fullest extent the law allows, RecoveryGrow and its owners, employees and contractors won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, arising from your use of the Site, the Free Admissions Audit or any free call, even if we were told such damages were possible. Our total liability for any claim relating to the Site or any free service is limited to $100. Paid services are governed by the liability terms in your client agreement.

21. Indemnity

You agree to defend and hold RecoveryGrow harmless from claims arising from your misuse of the Site, information you submit (including requesting an audit you weren't authorized to request), or your violation of these Terms.

22. Governing law and disputes

These Terms are governed by the laws of the State of West Virginia, without regard to conflict-of-law rules. Any dispute relating to the Site will be brought only in the state or federal courts located in Cabell County, West Virginia, and you consent to their jurisdiction. Before filing a claim, each side agrees to try to resolve it informally by contacting the other in writing and allowing 30 days to respond.

23. General

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a term isn't a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, reorganization or sale of assets, including a future transfer of RecoveryGrow to a new entity. These Terms, our Privacy Policy and any written terms for a specific offer are the entire agreement about the Site. A signed client agreement controls if it conflicts with these Terms.

24. Changes

We may update these Terms from time to time. When we do, we'll change the "Last updated" date at the top. Continuing to use the Site after an update means you accept the new Terms.

25. Contact

Sustainable Storytellers LLC (RecoveryGrow)

PO Box 147, Huntington, WV 25706

accounting@impactagency.io · +1 (707) 309-6340